Job overview
Are you looking for your next step in the world of Business Support? Or looking for a change of pace in your work?
The Business Support Manager role will focus specifically on the day to day business management of the services delivered by the Trust, including but not limited to performance and contractual management, involvement in business opportunities processes, and undertaking of internal and external business liaison activities.
The Business Support Manager will contribute to the production and negotiation of contracts, agree and implement contract performance and monitoring activities including escalation where appropriate for under-delivery, and ensure coordination and communication across all internal and external stakeholders, including Trust departments such as Finance, Quality, Performance and Information.
The post holder will support the development and implementation of the Trust performance management framework, work with colleagues across the operational service areas to review and improve performance, meeting local and national requirements, and produce timely and accurate reports to facilitate this.
The post holder will support the wider Business Services team with regular and ad-hoc activities and requirements as needed.
Main duties of the job
The Business Support Manager role will focus specifically on the day to day business management of the services delivered by the Trust, including but not limited to performance and contractual management, involvement in business opportunities processes, and undertaking of internal and external business liaison activities.
The Business Support Manager will contribute to the production and negotiation of contracts, agree and implement contract performance and monitoring activities including escalation where appropriate for under-delivery, and ensure coordination and communication across all internal and external stakeholders, including Trust departments such as Finance, Quality, Performance and Information.
The post holder will support the development and implementation of the Trust performance management framework, work with colleagues across the operational service areas to review and improve performance, meeting local and national requirements, and produce timely and accurate reports to facilitate this.
The post holder will support the wider Business Services team with regular and ad-hoc activities and requirements as needed.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person specification
Knowledge Requirements
Essential criteria
* Able to demonstrate knowledge and understanding of operational business issues within the health and broader public sector community
* Ability to collate and analyse information and produce concise reports and presentations for a wide variety of audiences
* Excellent skills in information technology especially in a commercial or business environment
* Ability to find creative solutions to problems
* Ability to adapt to changing situations and develop solutions to meet changing priorities
* Understanding of the NHS and the likely changes over the next few years
Desirable criteria
* Understanding of business or service performance management
* Understanding of contract production and management
Qualifications - Academic/Skills/Professional
Essential criteria
* Undergraduate degree or equivalent
* Evidence of continuing professional and personal development
Desirable criteria
* Prince 2 or equivalent Project Management qualification
Further Training or Job Related Aptitude and Skills
Essential criteria
* Ability to analyse, form a sound judgement and report on data and information
* Numerate and financially aware
* Ability to inspire confidence and respect of others through excellent communication, negotiation and influencing skills
* Ability to effectively facilitate meetings and reviews
* Ability to prepare reports to a good and effective standard and to deliver work within tight deadlines
* Ability to effectively organise own workload and that of others
* Proven track record of achieving challenging targets
* Ability to identify interdependencies and recognise risk within activities
* Good skills for managing relationships with a diverse range of different stakeholders
* Problem solving skills and ability to respond to sudden unexpected demand
* A proactive and well-motivated manager with a strong sense of tact and diplomacy
Desirable criteria
* Microsoft Power BI skills
Experience
Essential criteria
* Significant experience of supporting business and commercial activities – with particular experience of contracts and commercial performance
* Experience of writing bids and tender responses and producing specifications with support from operational service areas
* A broad experience of supporting competitive public service business and commercial environments
* Experience of service line reporting and finance
* Significant experience of working with and supporting highly effective and dynamic teams
* Experience of providing in-depth business and contractual support to directorates, service areas and operational front line team, in particular where commercial and contract reporting are key outputs
* Ability to support simultaneous requests for analysis and reporting in response on a broad range of subjects
* Experience of developing business cases and managing small to medium change activities
Desirable criteria
* Significant experience within the health sector, demonstrating successful delivery
* Managing and developing staff
Personal Qualities
Essential criteria
* Ability to work under own initiative and without supervision to agreed objectives and to often stretching deadlines
* Very resilient and able to co-ordinate multiple competing and often sensitive or contentious demands
* Effective management of own workload
* Good operational thinker – ability to anticipate and resolve problems before they arise
* Adaptability, flexibility and ability to cope with uncertainty and change
* Proficient in the use of ICT – in particular the Microsoft Office suite of applications
Contractual Requirements or Other Requirements
Essential criteria
* Ability to travel between sites and to regional meetings
Documents to Download
Band 7 Business Support Manager JD & PS - Updated IJES 9627 (PDF, 608.5KB)
Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Rachel Garnett
Title: Senior Contracts and Performance Manager
Email: rachel.garnett@oxfordhealth.nhs.uk
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