Main purpose of job:
Support the Operations Manager in their day-to-day role through delivering excellent customer service face-to-face, over the phone or via email.
Position reports to:
Operations Manager
Location:
Quattro-Tech St Ives
Salary:
£27,000 – £30,000 OTE
We offer:
* Continuous training and development
* Access to Teams online digital community where you'll be kept up to date with organisational updates, praise, celebrations, events and more
* A Life Assurance policy, at no cost to yourself
* 24/7 access to our Employee Assistance Programme for employee support, wellbeing and positive mental health
* Workshop discounts that extend to friends and family
* Access to hundreds of discounts including retail, wellness and hospitality incentives
* Access to my cinema society
* A yearly summer and winter event
* Planned closure over Christmas
* Additional holiday for length of service
Main tasks:
* Supporting the day-to-day operations of our workshop
* Offering exceptional customer service
* Being proactive in creating and improving processes that support efficiency
* Responding to enquiries using various sources including face to face, email, and over the phone
* Maximise opportunities into our business by securing bookings
* Ordering of genuine parts to facilitate maintenance and repairs
* Keeping customers informed throughout their visit
Requirements:
* Full UK Driving license
* Have genuine commitment to delivering first class customer service
* Experience as a Service Advisor/Team Leader with parts catalogue knowledge (desirable)
* A strong understanding of automotive technology and the automotive industry (desirable)
* Main dealership or independent experience (desirable)
* Ability to explain technical information to colleagues and customers
* Excellent customer service, interpersonal, and communication skills
* Strong organisational, decision making, and problem-solving skills
Job Type: Full-time
Pay: £27,000.00-£32,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Store discount
Work Location: In person