Senior Account Manager - Sizewell C Account Team
Job Title: Senior Account Manager
Reporting to: Client Services Manager
Salary: up to £41,000 + Managed Solutions commission scheme
Role Objective
To manage and develop client relationships ensuring the delivery of our managed solutions offering and identifying new opportunities. You will act as a key point of contact for the client, ensuring effective recruitment strategies. You will take a proactive role in identifying market trends, providing insights and positioning Rullion's services in a way that drives the client's long‑term goals.
You're Good At / You Are
* Communicating effectively. You can articulate ideas, actively listen to customers' needs and convey information in a compelling manner.
* * Translating client needs into measurable outcomes that deliver value
* Understanding IR35 compliance and the different engagement routes for non‑permanent resource i.e. PAYE, Umbrella and Statement of work.
* Spotting opportunities, presenting propositions and negotiating contracts.
* Being able to understand the emotions of others so you can adapt your approach accordingly.
* Building strong and lasting relationships with clients by establishing rapport, gaining trust and nurturing partnerships with key stakeholders.
* Client Centric, understanding client needs deeply and providing workforce solutions, including Statement of work engagements and Train to Deploy solutions.
* Great at problem solving. You can analyse situations, identify issues and develop innovative solutions to address challenges.
* Delivering results and taking personal responsibility for achieving positive outcomes.
* Bouncing back when something doesn't quite go to plan and keeping a positive outlook.
* Commercially minded and have strong business acumen.
* A strategic thinker, you understand business goals and develop long‑term plans.
* Someone who has a thirst for knowledge and are committed to continuous learning.
What You'll Do
* Actively seeks new business and identifies cross‑selling and up‑selling opportunities to grow the account.
* Provide assistance to the hiring managers on workforce solutions.
* Define outcomes that align to the client expectations and ensure they are measurable.
* Work with clients and associates to develop Statement of work engagements ensuring that they are compliant and limit any IR35 risk.
* Build and nurture strong customer relationships, fostering connections and engaging with senior stakeholders.
* Understand the needs of your stakeholders and provide tailored support and maintain open lines of communication to establish yourself as a trusted partner.
* Proactively develop existing client relationships while forging new ones, expanding our network and creating opportunities for growth.
* In conjunction with the client service manager, to enhance the existing service to accounts through bespoke, innovative resourcing exercises.
* Provide a dedicated customer service, contributing to maintaining high satisfaction levels.
* Enhance the client relationship by consistently adding value. Identify areas for improvement, act on feedback and provide market insights and benchmarking information.
* Efficiently deliver against active requirements, managing niche roles when required. Your ability to navigate diverse recruitment needs ensures timely and successful outcomes for both clients and candidates.
* Take the initiative to proactively grow relevant candidate talent pools, ensuring we have a robust pipeline to meet evolving requirements. By staying ahead of the curve, you position us to attract and secure top talent.
* Provide on‑site support and guidance to clients and candidates, establishing a strong presence and offering expert advice.
* Identify areas of leakage, investigating sources of lost revenue or missed opportunities.
* Monitor the NPS satisfaction survey, working with the client service manager on action planning and enhancements.
* Produce MI to monitor productivity, identify current base line and recommend improvements.
* Ensure strict compliance with all legislation and company and client‑specific policies and procedures.
What We Expect of You
* Deliver against budget of NFI and contribution for all shared service allocated MSP / RPO account.
* Achieve Statement of work delivery targets and ensure outcomes are met.
* Achieve the agreed Account specific SLAs and KPIs.
* Ensure the Team achieves agreed KPIs and targets.
* Achieve the agreed company minimum target NPS score.
* Grow new service opportunities.
* Achieve 100% compliance metrics.
* Showcase a commitment to Rullion's values and bring our company and leadership competencies to life.
* Unlock your full potential.
What You Bring to the Role
* Proven track record in recruitment account management.
* Previous experience within recruitment, either as a 360 consultant or from an internal MSP / RPO background. Ideally within the Energy / Infrastructure sector.
* A great personality.
* Commercial insight.
* Understanding of Rullion products and services to identify new opportunities and help clients get work done.
* Significant exposure of working collaboratively with external senior stakeholders.
Working in the nuclear new build team, this role is focused on the Sizewell C project. This is a remote role but with regular site presence required in Suffolk, and site offices in Ipswich and London.
Reporting to Alan Waugh, Client Services Manager; please contact Alan.Waugh@rullion.co.uk directly for any further information.
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