Overview
Essentially this role is to provide support and assistance with all aspects of contract service delivery across the University of Liverpool. The role acts as the first point of contact for all matters related to Reactive, PPM Maintenance and Small Works. Whilst technical qualifications are not required for this role, a good understanding and knowledge of the facilities maintenance sector is desirable.
Responsibilities
* Monitor and update CAFM systems.
* Operate the CAFM system, receiving reactive and planned events, relaying information to responsible parties, and keeping the client updated where necessary.
* Ensure that all statutory and compliance PPMs are completed within the allocated time frame.
* Q&A all certification for compliance related works.
* Upload certification to relevant CAFM job ticket.
* Ensure all remedials are logged and sent to the Projects team to produce quotations.
* Contribute to the efficient and effective working of the University's Systems Thinking Approach.
* Raise and issue purchase orders specific to reactive and planned works.
* Liaise with vendors to ensure all jobs are closed and/or updated in a timely manner.
* Liaise with Service Engineers to ensure all jobs are closed and/or updated in a timely manner.
* Seek technical guidance and assistance for any aspects of the service delivery from supervisors, Ops Manager, or Project Managers.
* Assist with the implementation of new processes and ensure all parties comply accordingly.
Qualifications
* Excellent maths and English, written and oral.
* Must have knowledge and previous experience of Microsoft Office packages, especially MS Excel.
* Adaptable and flexible approach to work requirements.
* Ability to produce high standards of work.
* Ability to maintain an objective and positive focus through periods of high and sustained work pressure.
* Good timekeeping.
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