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Client:
Network Rail
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
20b8f9abc5bd
Job Views:
3
Posted:
08.05.2025
Expiry Date:
22.06.2025
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Job Description:
Brief Description
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keep a national railway running, to the extensive delivery programmes that are helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!
'I joined Network Rail back in January 2007 within the IT Helpdesk as a Helpdesk Operator. By October 2010 I gained a promotion as a Technical Service Analyst within the IT Helpdesk. Towards the end of 2017 I was ready to move into a position where I was more involved in the Railway itself. That was when I decided to take the chance and apply for the role of Network Management Engineer in Telecoms (FTN). I had many years' experience in IT so it was to be a complete change in career. I was successful in my application and that is where I would see the impact of the Telecoms Network on the smooth running of both passenger and freight trains and the effects it has on ‘Putting Passengers First'. Network Rail holds a huge telecoms network that carries everything from Signal Post Telephones to Solid State Interlocking. We manage and maintain over 21000 devices and 50000 services using various Management Platforms. You will get to speak to field technicians all over the country and build some fantastic relationships. Reacting to events, diagnosing faults and getting them fixed still gets me excited. It has exposed me to lots of different areas within the railway including the GSM-R and IP Networks and how they all interlink with the Fixed Telecom Network (FTN) and it is truly fascinating. I have now secured a role as an Optimisation Engineer and the knowledge and experience I have gained as a NME will be a great asset to my new role. I am very much looking forward to this new challenge and the opportunities that it will bring. – Becci Thursfield-Smith'
About the role (External)
Working a 24/7 shift pattern, you shall conduct administrative and complex technical activities to progress complaints and network alarms, working directly with remote management platforms and field-based maintainers to restore service and resolve technical failures within agreed operational service agreements, in line with the ITIL Framework and mandated Network Rail standards, highlighting safety related failures for further processing. You shall conduct administrative and technical activities to support the successful delivery of planned work for both operational failures and Investment Project activities. You shall coach and mentor technicians to conduct event management of complaints and alarms presented on remote management platforms and provide technical support to field-based maintainers.
What will you be doing?
* To undertake day-to-day surveillance and management of the FTN, including observation, notification & direction of staff, and clearance of faults on the network. These responsibilities will also include SCADA and security monitoring.
* To receive and validate the work information, which will enable effective capture and management of network elements.
* To co-ordinate with Network Rail Project commissioning engineers, in bringing elements under management.
* To interface with Project staff, Alcatel, and maintenance contractors, according to the need, to resolve issues affecting the networks.
* To process faults on the FTN (Core, Access, P-Mux, HDSL), involving localisation, tasking, access permission, assistance/ co-operation, escalation, clearance, and feedback.
* To document all activities associated with the work, including alarms, test results, DCN details, and connectivity confirmation.
* To co-ordinate with equipment suppliers and Network Rail groups as required, to resolve issues arising during integration activities.
What essential skills and experiences are required?
* Experience in one or both of transmission & GSM network management.
* Working knowledge & understanding of SDH, PDH and DWDM networks
* Practical experience of fault finding and fault resolution of transmission networks including synchronisation and protection.
* Practical experience of managing planned maintenance & network interruptions.
* Telecoms qualifications through degree or experience.
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