The Worldwide Product Engineering department operates across Austin, Leicester, and Manila, providing third-level customer support on issues related to Emerson’s products. This team works closely with Emerson’s Marketing and Technology on the development of next-generation products and provides DeltaV consulting and software upgrade services to customers.
This role, based at Emerson’s Leicester office, is part of a global team of Product Engineers within the Customer Support organization, which delivers frontline technical support.
The Senior Product Engineering Specialist position is well suited for problem solvers who enjoy working closely with customers, on a variety of topics, to provide solutions. This is achieved through the product engineer’s personal knowledge and ability to build relationships with our worldwide end users. We are looking for candidates who enjoy working with many different customers and who can develop close, consultative, long-term relationships with our key customers. In addition to this customer interaction, those in Product Engineering have opportunities to be exposed to, and work with, many Emerson organizations. Training on all aspects of DeltaV and related technologies will be made available as required to improve or maintain current knowledge.
We look forward to seeing your application!
In This Role, Your Responsibilities Will Be:
* To provide support for Emerson’s Automation products and solutions.
* To work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions to DeltaV applications.
* To provide feedback to our Product Marketing & Technology teams regarding end-user requirements. To play a part in the rollout of the support package for those products. To gain early access to products, to provide feedback and develop early support knowledge before release.
* To create and update Knowledge Base Article content to advise the field about Product Information.
* To generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.
* To travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.
* Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.
Who You Are:
You step up to conflicts, seeing them as opportunities. You invite input and share ownership and visibility. You are an innovator. You readily adapt to personal, interpersonal, and leadership behavior. You work out tough agreements and settle disputes equitably. You adjust communication to fit the audience and the message for both stakeholders & technology. You deal comfortably with the uncertainty of change. You identify and seize new opportunities.
For This Role, You Will Need:
* An Engineering Degree is preferable.
* 5+ years of experience with Emerson’s automation systems and/or DeltaV peripheral products and/or DeltaV lifecycle products is required.
* Ability to work directly with the end user, resolving system issues in a running process.
* Excellent communication skills
Preferred Qualifications that Set You Apart:
* Previous experience of working with remote engineering teams.
* System migration/upgrade experience.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results!
#J-18808-Ljbffr