1. Work for a leading and expanding housing associations.
2. Hybrid working and competitive salary.
About Our Client
This is a great opportunity to work for one of London's largest housing associations, as we aim to provide a modern, digitally-enabled housing service that our people are happy with and that keeps them safe.
Job Description
The key responsibilities:
3. To oversee your designated patch, carrying out a fully generic role coveringall aspects of Housing Management
4. To recover unpaid rents and service charges and other debts owed by tenantsand shared owners.
5. Take responsibility for prioritising your own workloads. Be proactive in solvinga wide range of customer enquiries and problems on a day to day basis.
6. To ensure estate services are delivered to a high standard. Monitor contractorperformance. Consult with residents about their community and the estateservices being provided and liaise/consult on recommendations for estateimprovements.
7. To carry out estate, fire and other necessary inspections and tenancy audits.Carry out estate and community walkabouts. Identify and address any estateconcerns, providing a cleaner and greener environment for all residents.
8. To ensure the efficient allocation of all housing vacancies arising. Ensure the end tenancy process is complied with. Carry out pre-tenancy visits/checks to assess applicants' needs and make allocations recommendations. Offer properties, sign up new tenants and inform new tenants and shared owners of the obligations of both tenant and landlord, including the requirements of their tenancy agreement or lease
The Successful Applicant
The successful Housing Officer will:
9. Be able to confident work alone and cover their patch.
10. Has worked in a face-to-face Housing role.
11. Good customer service skills with a "can-do" attitude.
12. History of dealing with customers from different backgrounds.
13. Confidence in dealing with customers in their own homes and on the estates.
What's on Offer
14. Hybrid working
15. 12 Month Fixed Term Contract
16. Potential for the role to go permanent