You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online or through channels such as web chat, video or social media.
Qualifications
* A minimum of 12 months customer service experience.
* A people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required).
* The ability to quickly build relationships to give customers a fantastic experience.
* The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, taking time to resolve queries and giving our customers confidence in the service you’re providing.
* The commitment to deliver on your promises and go above and beyond for your customer.
* A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Private medical benefit with BUPA
* Share schemes
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
* A range of wellbeing initiatives and generous parental leave policies
* Salaries are reviewed annually on 1 April as part of our annual pay review
* We’ll also provide you with a full uniform so you’ll always feel prepared and won’t need to think about what to wear for work each day.
Equality, Diversity and Inclusion
We’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you need reasonable adjustments to be made to our recruitment processes, just let us know. We actively seek diverse talent and provide a fair & inclusive workplace for all.
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