Salary: £22,000 - 26,000 per year Requirements: Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and without jargon Good organisational, analytical and problem-solving skills Demonstrable ability to manage time efficiently and prioritise work Good computer literacy, especially with the Microsoft Office suite Experience using helpdesk software such as FreshDesk, TopDesk, or ServiceNow is desirable A keen interest in evolving technologies and the adoption of new technologies Must already reside in the UK and have the right to work in the UK Responsibilities: Provide technical support to customers and internal stakeholders via phone, email, and web chat Troubleshoot, investigate, and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people or departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks, and environments Create, maintain, and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Technologies: Support ServiceNow Web ICT More: We are Ablyss Systems Ltd, a customer-focused care management software provider with over 20 years of experience delivering user-friendly software applications and services to care sectors across the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. We are a small company with big ambitions, focused on transforming care environments through technology that enhances human connection. This full-time, permanent Support Engineer role is based in Cheadle, SK8 3GZ, with a salary of £22k to £26k per annum and 37.5 hours per week. We offer a workplace pension and annual leave that increases with length of service, and we provide a collaborative environment with strong opportunities for learning and career progression. We are unable to offer sponsorship or relocation assistance. last updated 24 week of 2026