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* Key responsibilities are to manage the company's IT, Telecoms & Hardware
* Must have experience working with third parties / vendors
About Our Client
This client provides ground maintenance across the UK.
Job Description
As Head of IT Operations, your key responsibilities include managing the company's IT, Telecoms & Hardware. You will oversee specialist IT service partners and consultants. The role emphasizes IT security, risk management, and compliance (CE, DRP, ISO). Roles & Responsibilities:
* Stay updated with innovative IT solutions and identify opportunities for operational improvements.
* Implement proactive measures against cyber threats and IT risks, maintain an IT risk register, and apply mitigation strategies.
* Support the development and management of IT Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP).
* Oversee Change Management processes for IT systems and infrastructure updates.
* Maintain relationships with third-party IT providers and suppliers.
* Handle IT support requests from staff.
* Manage mobile device accounts, asset inventories, invoices, and hardware procurement.
* Participate in training to enhance skills.
* Ensure IT issues are resolved within SLAs, with proper communication and escalation.
* Manage onboarding and offboarding processes for staff IT access.
* Administer employee mailboxes, service accounts, and permissions.
* Oversee procurement and management of IT equipment.
* Perform other relevant duties as needed.
The Successful Applicant
The ideal candidate will possess:
* Certification in IT security (essential).
* Project Management certification (advantageous).
* Training in managing Microsoft/Azure networks and platforms.
* Strong knowledge of Microsoft Office and M365.
* Experience with Excel, including Pivot Tables and VBA.
* Experience with SAP (highly desirable).
* Initiative in resolving IT issues.
* Research and analytical skills.
* Ability to work independently within project frameworks.
* Attention to detail.
* Strong interpersonal skills.
* Calmness and motivation under pressure.
* Excellent communication skills.
* Experience with Office 365 administration (beneficial).
* Proven management of IT teams, contractors, and consultants.
* Organizational and time management skills.
Key Skills and Attributes:
* Excellent communication skills.
* Quick learner and adaptable.
* Proficiency in Microsoft 365 applications.
* Exceptional organizational skills.
* Resilient, proactive, entrepreneurial mindset.
Training & Development
* Attend site and company inductions.
* Participate in training sessions regularly.
* Engage in continuous professional development.
What's on Offer
This Head of IT Operations role offers up to £70,000 per annum plus benefits. A minimum of 3 days in the office per week is required.
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