Business Support Officer - PO1 2AL, United Kingdom
Job Category: AdministrationRegion / Division: UK RegionLocation: Floor 4 Core 4 Civic OfficesWorking Hours: 26
Part time Business Support Officer
26 hours per week (Monday, Tuesday, Thursday and Friday: 9:00am to 4:30pm (1 hr lunch) Wednesday non-working day)
The Service
The Building and Supporting Your Future Teams and Child Safety and Asylum Team provide social work support to our children in long-term care placements, unaccompanied minors and support to our care leavers. Staff in these teams are responsible for ensuring that our statutory responsibilities for looked after children and care leavers are properly met.
The Role
Most work involves both written and oral communication to provide high quality customer care and the production of accurate and professional records, as well as the ability to multi-task and work well under pressure.
Responsibilities:
Dealing with and signposting queries via email and telephone, communicating with professionals and service users daily. Booking appointments and arranging meetings. Sorting in-coming and out-going post, dealing with all correspondence in confidence. Processing purchase orders, i.e. purchasing items as required and correlation of invoices. Carrying out all necessary word processing, spreadsheets, database and presentation duties. Uploading correspondence and recording information onto caseload systems.
Facilitating the asylum unaccompanied minor's administration process and updating relevant systems in relation to government returns and related in-house processes and procedures. Arranging interpreters on behalf of the team. Taking minutes of more complex meetings, Safeguarding Strategy meetings and often of a sensitive and/or confidential nature.
Please ensure that you read the full job profile attached for the details and expectations of this role, paying particular attention the section 'Who is the person' as you will need to refer to this when completing your Personal statement.
The ideal candidate
You will need to
* Have experience in administrative roles (ideally within Children’s or Young People’s Services).
* Be able to take accurate minutes of complex and confidential meetings.
* Be proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
* Excellent attention to detail, organisational skills, and the ability to prioritise workloads.
* Demonstrate resilience and professionalism when dealing with sensitive information.
* Understand Data Protection and Safeguarding principles.
* Provide outstanding customer service and support to both internal and external stakeholders.
Attendance requirements to the designated workplace for the role in line with the Hybrid Working
You will be required to work a minimum of 2 days in the office per week. Initially you will work in the office full time then