Overview
As our Case Study Operations Manager, you will ensure British Heart Foundation (BHF) has a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy. In this role, you will pivot our ‘Heart Stories’ function to operate as a service delivery team, acting as a casting agent for outward‑facing teams. The role combines clinical literacy, system integration expertise, and workflow management to modernise the Heart Stories Library, reduce bottlenecks in sign‑off, and deliver a better experience for both patients and internal customers.
About You & Responsibilities
Bring experience managing data or content systems (such as CRM or DAM platforms) and experience introducing or managing workflow and project‑management tools like Jira, Trello, or Asana to streamline operations. Lead and develop a team in a dynamic service‑delivery context, guiding others to achieve high standards in patient communications.
We are looking for someone who has a degree or equivalent qualification in health communications, health journalism, or a related field, or equivalent experience. Be confident with medical and clinical terminology and demonstrate a strong grasp of health‑literacy principles.
* Experience in patient liaison, clinical communications, or regulated content environments.
* Attention to detail and ability to work within guidelines.
* Understanding of data protection, patient consent, and GDPR compliance within a patient‑communications setting.
If you are organised, proactive, and passionate about delivering outstanding service, we want to hear from you. This is your opportunity to bring your expertise, leadership, and enthusiasm to a role that makes a real difference.
Working Arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Additional Information
Closing date: 04 Jan 2026 | Location: Hybrid – London office & home | Vacancy type: Permanent | Salary: £49,000 – £52,000 p/a + benefits | Hours per week: 35
#J-18808-Ljbffr