We’re working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.
In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.
There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.
About you
* Experience in a client-facing or service desk role (desirable, not essential)
* Great communication skills – written and verbal
* Strong organisation and time management
* A team player who can build positive relationships with colleagues and clients
* Passion for delivering excellent service
* Confident with Microsoft Office (Word, Excel, Outlook etc.)
* ITIL awareness would be a bonus, but not essential
Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.
What’s on offer
* Competitive Salary
* Hybrid working (home and office)
* Private medical insurance (after probation)
* Pension scheme (matched up to 5%)
* Life cover
* Shopping discounts and wellbeing support
* Cycle to Work scheme + shower facilities at the city office
* Company-paid travel and accommodation for training/meetings when needed
Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.
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