Principal Activities
* Greet customers warmly on the store floor
* Listen attentively to customers' requirements, provide a quality service and offer advice to help them make their choices
* Inspire customers to dream by introducing them to our products
* Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
* Demonstrate excellent product knowledge and offer additional items in line with the customer's needs
General Duties
* Keep the counter space clean and tidy, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
* Put in place point-of-sale promotional materials in line with the guidelines supplied by the operational marketing department
* Share best practice tips, skills and expertise with other ambassadors, Hermès Beauty Experts and the Head Office team
Education and/or work experience
* At least two years' experience in luxury beauty and fragrance
Expertise
* You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
* Fluent in English, with additional languages advantageous
Personal and environmental presentation
* Pay close attention to hygiene standards on Counter at all times
* Ensure a consistently high standard of personal grooming and presentation
* An enthusiastic and welcoming approach along with engaging interpersonal skills
* Ability to evoke imagery for customers through stories and anecdotes
* With a strong sense of service, you are particularly sensitive to the needs of people around you and have a warm, empathetic approach
* Enjoy a challenge and thrive in a sales environment
* Possess a strong team spirit and share your experiences and expertise with enthusiasm
* Are passionate about art and fashion
* Have a good awareness of colour
#J-18808-Ljbffr