Galeta Greater London, England, United Kingdom
Customer Experience Manager
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.
Role Overview
As a Customer Experience Manager, you'll drive top-tier service, harness technology to enhance customer journeys, and grow key accounts. This role combines order management, customer relations, and strategic account development.
Responsibilities
1. Efficiently manage and process orders.
2. Build and maintain strong customer relationships, ensuring clear communication.
3. Elevate customer service standards.
4. Conduct customer meetings to support account growth.
5. Coordinate between manufacturing, dispatch, sales, and finance to streamline operations.
6. Embrace growth within the company.
7. Manage the Customer Experience team and ensure daily checklist actions are completed.
8. Excellent verbal and written communication.
9. Skilled with sales and order processing tech.
10. Detail-oriented and proactive.
11. Minimum two years of experience managing a team.
Nice-to-Have Skills
1. Background in bakery or food industry or FMCG.
2. Proven customer service expertise and leadership.
3. Eagerness to contribute across departments.
4. Strong business acumen.
5. Passion for premium bakery products.
Why Join Galeta?
1. Meaningful work with a growing brand.
2. A culture of innovation and excellence.
3. Opportunities for career growth and development.
4. Engage with NPD and EPD for beloved products.
5. Eco-conscious company with strong sustainability focus.
6. Unlimited free baked goods in the office!
Additional info
1. Hours: 8:30am - 5:30pm Monday- Friday, based in Farringdon HQ, with escalation support over weekends.
2. 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
3. Must have the right to work in the UK.
Apply Now
Please submit your CV and a cover letter telling us why you would be a great match for the role. We’re looking for someone passionate about premium food and customer service who’s eager to make an impact.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Baked Goods Manufacturing
#J-18808-Ljbffr