Your role
An exciting opportunity has arisen for a Quality Claims Engineer – Semi Division to join the Edwards team based at Product Company Eastbourne.
As a Quality Claims Engineer – Semi Division, your mission is to provide the customer support interface for Vacuum Technique Semiconductor Divisions for all technical support activities within Eastbourne PC, ensuring adherence to established KPIs and service level agreements. You will report to PC Eastbourne's Quality Lead.
In this role, you will:
* Work with the Technical Support Manager and the technical support team to deliver a first‑class customer experience with respect to post‑sale quality investigations and non‑conformance handling.
* Chair regular meetings with Business Line Managers and Customer Care Centres to provide regular updates on ongoing investigations.
* Ensure alignment to and maintain the Eastbourne PC customer support process and look for continuous improvements in efficiency and effectiveness.
* Ensure that the tools are in place to provide clear performance metrics for customer support and to ensure adherence to all customer level agreements.
* Work with Business Line Managers and Customer Care Centres to provide high integrity data from the field to support investigations, continually looking for ways to improve the quality of data coming into the technical team.
* Champion the voice of the customer on behalf of the Semiconductor Divisions and ensure alignment between global Customer Centres and internal functions with Eastbourne PC.
* Ensure the appropriate level of process governance is followed when providing containment and corrective actions.
To succeed, you will need:
* Bachelor’s or Master’s degree (or equivalent experience) in a Scientific or Engineering discipline.
* Experience developing customer support processes and able to make recommendations for improvement.
* Must be a good communicator and have excellent fluency in spoken and written English. Ability to make decisions based on a knowledge of the business and an understanding of the business impact. Must be able to demonstrate strong influencing skills.
* Significant experience working in a global engineering environment and working with international teams to deliver containment and corrective product solutions. Experience working in a multi‑disciplinary design environment.
* Significant experience working in a regulated, compliance‑driven industry. Strong understanding on product safety and compliance as well as quality methods.
* Experience in a project management and/or a quality management role would be useful.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer:
* Culture of trust and accountability
* Lifelong learning and career growth
* Innovation powered by people
* Comprehensive compensation and benefits
* Health and well‑being
Job location
On‑Site
This role requires you to work on‑site at our office in Eastbourne, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.
Further information
* The Eastbourne Product Company potentially serves all six Vacuum Technique divisions although this role focusses primarily on those connected with the Semiconductor Divisions.
* The job is involved in all stages of post‑sales customer support and starts from product launch until product end‑of‑life.
* The role requires close interaction with local quality and technical support managers as well as divisional quality VPs and product managers.
* There will be some need to travel to global locations, e.g. to other Vacuum Technique sites and occasionally end‑customers.
Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Edwards has been engineering environments where innovation thrives for more than 100 years. Our legacy is built on a willingness to push the boundaries of science – that’s why we’re a global leader of vacuum and abatement. Being part of Atlas Copco Group means we have more than 55,000 employees around the world; this is your opportunity to work alongside passion, expertise, and with the latest technology to transform industries such as electronics, medical research, renewable energy and more. Together, we have the power to improve millions of lives and shape countless careers.
We are diverse by nature and inclusive by choice. We recognize that bright ideas come from all of us. We embrace our different experiences and perspectives to create an inclusive, safe, and innovative culture where everyone has a sense of belonging and purpose.
Contact information
Talent Acquisition Team: Dominique Whitefoot
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
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