Your newpany
Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels.
Your new role
As a Customer Information & Engagement Co-ordinator, you’ll be at the centre of customermunications and engagement activity. You’ll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience—both online and on-site.
You’ll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey.
What you'll need to succeed
Customermunications
1. Manage and respond to customer enquiries across email, social media and in-person channels
2. Provide clear, accurate information on schedules, venues, ticketing, transport and services
3. Draft and maintain customer-facing content including FAQs and guidance materials
4. Monitor iing queries and escalateplex issues where appropriate
Engagement & Experience
5. Support the planning and delivery of public engagement campaigns
6. Assist with fan engagement activities and feedback initiatives
7. Help ensure inclusive, accessible and high-quality experiences across all touchpoints
8. Work closely with CRM and ticketing teams to enhance the customer journey.
Feedback & Reporting
9. Capture and analyse customer feedback trends
10. Produce regular insights to support continuous improvement
11. Liaise with operational teams to resolve issues and ensure follow-through
Event Delivery
12. Provide on-site support at venues and customer information points
13. Collaborate with frontline teams and volunteers to ensure consistent messaging
14. Support engagement and marketing activity during live event delivery
What you'll get in return
Excellent rate of pay
Be part of a high profile event
Head office is based in Glasgow City centre.