Your new company
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Weston Super Mare based business (REMOTE WORKING, 2 DAYS A MONTH IN OFFICE)
Your new role
Are you a skilled debt recovery professional looking to make a meaningful impact in a dynamic and supportive environment? We're seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.Key Responsibilities
Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types.
Client Communication: Handle correspondence via phone, email, and post-including sensitive cases involving vulnerable individuals and estate representatives.
Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions.
Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary.
Write-Off Processing: Prepare documentation and recommendations for debt write-offs.
System Updates: Maintain accurate records.
Regulatory Compliance: Ensure all actions meet service level agreements and audit standards.
What you'll need to succeed
Proven experience in debt recovery or credit control, especially outbound call handling
Strong written and verbal communication skills
Proficiency in Microsoft Word, Outlook, and Excel
Confidence and professionalism in dealing with sensitive cases
Ability to work independently and meet performance targets
High attention to detail and quality documentation
Adaptability and a collaborative team spirit
What you'll get in return
26 days annual leave + bank holidays (rising with service)
Life assurance (4x basic salary)
Defined contributory pension scheme (up to 6% matched)
Access to a wide range of employee discounts and wellbeing initiatives
Support for professional development and qualifications
Flexible working options and family-friendly policies
Free eye tests and annual flu jabs
Occupational health support and Employee Assistance Programme
Recruitment referral scheme
2 DAYS A MONTH IN THE OFFICE/FLEXIBILITY
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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