Real ownership. Real variety. Real growth.
We're hiring a 2nd line IT Technician to join a small, hands‑on internal IT team inside a growing international business with offices across the UK, Europe and the US.
If you're a confident IT generalist who loves fault‑finding and wants to do more than just close tickets — this could be the role for you!
What you'll be doing:
* Owning 2nd line support across the business, working alongside the IT Lead and an apprentice
* Troubleshooting complex Microsoft 365 issues — Exchange, Teams, SharePoint, OneDrive
* Administering Intune for device management, policies and app deployment
* Supporting WiFi and network connectivity across multiple sites
* Helping maintain business‑critical systems including NetSuite, Salesforce and Halo
* Onboarding and offboarding users, including hardware setup and access management
* Getting involved in projects, infrastructure improvements and new tooling
* Travelling to UK and international offices periodically as the business grows
What we're looking for:
* Proven experience at 2nd line level in an internal IT or end‑user support role
* Strong fault‑finding ability — methodical, curious, calm under pressure
* Solid hands‑on experience with Microsoft 365 and Intune
* Confident with WiFi and network troubleshooting
* Familiarity with NetSuite, Salesforce or Halo (essential)
* Excellent communication skills and a customer‑first mindset
* Comfortable in the office 5 days a week, with a willingness to travel occasionally
What's in it for you:
* Real ownership — your work is visible and makes a direct difference to the business
* Variety — no two days the same, with exposure to international IT operations
* Travel opportunities — UK and overseas offices including Italy and the US
* A team that invests in you — certifications, training and progression supported
* A culture where IT is treated as a strategic enabler, not a cost centre
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