Leading Housing Association requires a Renewals Adviser to manage tenancy renewals, negotiate terms, ensure regulatory compliance, and enhance customer satisfaction to increase rental income and extend customer tenure. Responsibilities: Efficiently manage the renewal of tenancies, negotiating terms that benefit both the tenant and the organisation while ensuring legal and regulatory compliance. Implement strategies to retain tenants through excellent service and effective rent setting, contributing to growth and customer satisfaction. Ensure all processes from rent setting to deposit protection align with current laws and best practices, supporting the organisation's commitment to high standards. Proactively manage and negotiate tenancy renewals, setting rents based on thorough market research and organisational policies. Manage change of sharer requests and ensure customers receive a first-class service at all times. Generate and manage renewal agreements, ensuring accuracy in all property data and compliance with legal requirements, including right to rent legislation. Provide expert advice on the tenancy renewal process, aiming for optimal outcomes for all parties involved. Maintain meticulous records to ensure a comprehensive audit trail and contribute to the organisation's reporting and decision-making processes Experience and skills: Dedicated to providing excellent customer service, ensuring all intera...