Overview
Estates Co-ordinator
Great Western Hospital
Full time - 37.5 hours per week. 0800 - 1630 hours Mon-Fri
Salary £25,000.00 to £27,000.00 depending on experience, plus Serco benefits.
Main purpose
To support Serco's Estate team in delivering planned and reactive maintenance works on site in a well organised and professional manner.
Responsibilities
* Manage the delivery of the Estates planned maintenance (PPM) reactive maintenance service (RM) using the CAFM system.
* Ensure that the resources required to undertake planned or reactive works are efficiently utilised.
* Ensure proactive monitoring of the work of the Estates staff, and that their work is undertaken to the documented standards, within timescales and to high levels of user satisfaction.
* To answer incoming calls and Estates emails in a friendly and professional manner.
* Logging Estates requests and aiding on reporting on the delivery of PMs and RMs.
* Manage the Estates filing systems, and any other ad-hoc administration requests as required.
What you will need for the role
* Knowledge of a CAFM system
* High Level of Customer Service
* Excellent communicator with good interpersonal skills
* Able to manage workload and meet required deadlines.
* Be organised and methodical with good attention to detail.
* Problem solving
* Ability to work on own initiative and be proactive.
* Good Contractor relations
* Excellent knowledge of Microsoft Office packages, Outlook email, internet/web-based material
What we offer
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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