Entity:
Aventum Group
Department:
IBA
Location:
London/Hybrid
Who We Are
Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd's of London coverholder, where we also hold a Lloyd's Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.
At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.
We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop.
Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.
Role Summary
As a Credit Controller within the insurance industry, you will be responsible for managing and maintaining the company's credit and collections processes. This includes ensuring timely premium payments from brokers and clients, reconciling accounts, resolving payment discrepancies, and supporting financial compliance. You'll work closely with underwriting, finance, and operations teams to maintain healthy cash flow and reduce aged debt.
Role Accountabilities
* Allocate funds received for premiums and claims and request closings and slips from Brokers.
* Pursue debtors frequently by telephone, email, teams meetings to secure payment
* Raise premium and claims payments
* Identify and escalate NOC from aged debt.
* Build strong relationships with internal and external stakeholders to progress the collection process
* Analyse and identify inconsistencies and record errors in booked premium, liaise with technical and claims team to correct booked entries
* Resolution of unallocated cash, provide constructive feedback on issues which have resulted in mis posting to unallocated cash
* Monitor and manage the shared Accounts Inbox
* Any additional duties as assigned.
Role Requirements
* London Market Insurance knowledge
* Credit Control background (essential)
* Experience in reconciliation process (essential)
Skills and Abilities
* Excellent Microsoft Excel Skills
* Analytical problem-solving approach, ability to identify and analyse problems, creating and implementing solutions, decision-making skills
* Knowledge and experience with Sequel Eclipse is a positive but not essential
* Excellent communication and interpersonal skills and conversing with external clients
* Proactive and a team player, time management skills and meeting deadlines
* Ability to multitask and meet SLAs
* To be able to work within a team and to be proactive
* Outcome-focused and sound decision-making.
Management Duties
* No
We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.
We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.
FCA Conduct Rules
Under the Senior Managers and Certification Regime the FCA and Aventum expects that:
1. You must act with integrity.
2. You must act with due skill, care and diligence.
3. You must be open and cooperative with the FCA, the PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct.
6. You must act to deliver good outcomes for retail customers.