1. Working with multi-disciplinary skillset to ensure solutions are User-centred and meet needs of both user and business.
2. Collaborating with Service Designers, Architecture, Business Improvement, Product, Development, and Business leaders to define the overall Experience strategy for our products and services.
3. Implementing the function of User Research including testing, and analysis to inform design decisions.
4. Providing direction and sign-off of wireframes, prototypes, and high-fidelity designs for web and mobile applications.
5. Communicating design decisions and rationale effectively to cross-functional teams and stakeholders.
6. Ensuring that designs are accessible and inclusive for all users.
7. Staying up-to-date with the latest design trends, tools, and technologies.
8. Creating a common set of UX principles to be applied to SJP’s digital estate. Ensure UX uses consistent methods, tools and approaches.
9. Being responsible in leading creation and implementation of user personas.
10. Ensuring all new UX initiatives are tested appropriately with users.
11. Providing effective design feedback and mentor UX Designers and UX Researchers on practice of UCD, helping them to develop the technical and interpersonal skills needed to achieve their career goals.
12. Working with Agile development team leaders to ensure solutions are delivered as designed.
Who we’re looking for:
An experience UCD professional seen as a go-to person for User Experience within SJP, sharing your experience with the team, striving for excellence and championing the team and our principles throughout St. James’s Place.
Essential Criteria:
13. Extensive experience in implementing and running User Centred Design and a passion for creating engaging and intuitive user experiences.
14. Digital product experience (web/app), either B2B or D2C for software or standalone products
15. Experienced in accessibility design techniques and practices
16. Proficiency in design tools such as Axure, Sketch, Figma, InVision, etc.
17. Highly experienced coaching and mentoring junior team members
Desirable Criteria:
18. Bachelor's or Master's degree in design, human-computer interaction, or a related field and/or equivalent experience.
19. Highly experienced in conducting user research, testing, and using the insights to inform design decisions.
What's in it for you?
We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
20. Competitive parental leave (26 weeks full pay)
21. Private medical insurance (optional taxable benefit)
22. 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.