Overview
General Information
Salary £25,012. Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working. Vacancy Approach: External. Location: Bristol, South West. Closing Date: 12-Sep-2025. Post Type: Fixed Term, Loan. Civil Service Grade: AA. Number of jobs available: 1. Reserve List: 12 Months. Job ID: 9378.
Your role
The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings. You will be an essential first point of contact for all the court users, have regular contact with the judiciary and assisting the administrative staff. You will meet members of the public (which may include vulnerable witnesses and their legal representatives), prepare court/hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.
Responsibilities
* Welcome and assist court users, including vulnerable individuals, and liaise with the judiciary and administrative staff.
* Prepare court/hearing rooms and complete required documentation to support hearings.
* Carry out general clerical tasks as required to support HMCTS operations.
* Manage own time within a team environment with supervision available.
Skills and Experience
* Friendly and approachable manner with strong communication skills; able to assist and address court users clearly and confidently.
* Ability to multi-task, prioritise, and organise own time; comfortable with IT and attention to detail to ensure accurate court documents.
* Willingness to adapt to new software packages and provide help and reassurance calmly and professionally in challenging situations.
Qualifications and Additional Details
* Standard full-time working hours are 37 hours per week. Part-time, flexible and job-sharing patterns are welcome where they meet role and business needs and are agreed prior to appointment.
* Minimum hours for part-time roles: 22.2 hours over three working days.
* Skilled Worker Visa: From 22 July 2025, the salary threshold and sponsorship rules have changed. This role does not meet eligibility for Skilled Worker visa sponsorship unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you are eligible, raise it during vetting checks.
* Hybrid working arrangements may be available; employees are expected to spend a minimum of 60% of working time in an office, subject to local estate capacity.
Benefits and Working Arrangements
* Flexible working policies (part-time, flexible, job-sharing) in line with MoJ policy.
* Annual leave: 25 days on appointment, rising to 30 days after five years service; pro-rated for part-time posts. Opportunities to buy or sell up to three days’ leave each year. Public holidays and a privilege day are also included.
* Pension and extensive training opportunities; access to employee networks and family-friendly policies.
* Supportive environment with options for flexible benefits, childcare information, and disability-friendly adjustments in recruitment where applicable.
Additional Information
* Hybrid Working: Blends working from base location, different MoJ sites, or from home. All roles require spending at least 60% of working time in an office.
* Nationally advertised role: Appointment to the nearest viable office to home postcode (HQ, Justice Collaboration Centre, or Justice Satellite Office).
* Redundancy and redeployment considerations apply; approval from line managers required before applying for Fixed Term Appointments.
* Working for the Civil Service: Recruitment by merit, with transparency and compliance to Civil Service recruitment principles; inclusive practices including disability adjustments and veteran support.
* Nationality rules apply; see notes on eligibility for UK nationals and other eligible groups.
* Applications: Interview dates are expected to begin 7 October 2025 (face to face at Bristol Crown Court).
How to Apply and Contacts
For assistance, contact MoJ at 0345 241 5359 (Mon-Fri, 8am–6pm) or via email. Quote job reference 9378. For HMPPS assistance, call 0345 241 5358. Attachments include Usher Job Description.docx. The application may include CV/work history and evidence of experience, with interviews assessing behaviours (Communicating and Influencing, Managing a Quality Service).
Note
Job closing date and details are subject to change. Ensure you have the right to live and work in the UK. This description preserves the core information from the original posting without adding new facts.
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