Restaurant Shift / Floor Manager
Location: IP1 5QP
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is part of the fabric of Canada, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To be successful, you should be a great leader and positive team player, with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, treating customers as a top priority.
* Maintain a customer-focused approach in all operations.
* Manage staff scheduling to meet customer demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walks to monitor customer experience.
People
* Encourage staff to share suggestions and concerns.
* Provide feedback, set goals, and support team members.
* Create a positive team environment where all employees are treated with dignity and respect, free from discrimination.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times, adjusting strategies accordingly.
* Ensure products are correctly merchandised and stock levels are maintained.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate employees to focus on continuous improvement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders and quality checks on incoming stock.
* Oversee maintenance schedules for equipment.
* Ensure optimal inventory levels.
* Manage opening and closing procedures.
* Maintain cleanliness, food hygiene, and overall operational standards.
* Implement and monitor health and safety procedures, reporting incidents promptly.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined approach to work.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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