Customer care engineer

You will like Fixing snagging/warranty issues in new build homes for reputable developer in Croydon area. You can be proud to work as part of a high calibre team for this award-winning contractor with ~50 years history building in high quality residential sector in Greater London. You will like The Customer Care Engineer/Field Service Technician job itself where you will deal with all warranty, defect & snagging requests under new build warranty rules either by fixing yourself or supervising contractors to meet contractual obligations & ensure customer satisfaction. More specifically: To work closely with the CC office coordinators to manage the issues reported. To assist the CC office-based staff where necessary regarding what is required to complete the reported issue. To assist in the organising of materials and expectation of any additional labour required and when necessary to ensure that all issues are dealt with effectively after being given express permission from the Senior Customer Care Engineer and Senior Customer Care Coordinator. To inspect firsthand any issues that need clarification and arrange the necessary remedial action regarding their specific allocated sites. Carry out works specific and related to latent defects. To attend inspections where necessary with the client and contractors. To supervise contractors and additional engineers allocated to their specific sites including the inspection of completed works to ensure the quality delivered is to a very high standard. Liaising with residents when necessary to manage the issue through to completion. Attending meetings with the Client prior to handover of all new projects allocated to them to become familiar with the scheme and ensure the client is aware of who the specific engineer is for that particular site to promote clarity and confidence. To update the Senior Customer Care Engineer and Customer Care Coordinators on all issues detailing the required actions to close the issue out making sure that photographic and video evidence is taken where possible for our records. To have regular daily contact with the Customer Care office staff to apprise them of the situation whilst carrying out their daily duties giving specific updates and requirements. Attending inspections with clients and their representatives if required to do so with the Senior Customer Care Engineer. Updating the Senior Customer Care Engineer weekly with progress on all current and latent defects that are in the process of being closed out, so all relevant information is logged on the data base accurately. rovide sign off sheets for issues that have been repaired. Obtaining materials and advising Customer Care office staff of any additional actions required regarding contractors and subsequent additional works or additional appointments required. Supervising contractor’s attendance and repair strategy where necessary following consultation with the Senior Customer Care Engineer if follow up works are required that are of a technical nature resulting in additional costs being incurred. To attend and assist other engineers or any other part of the business if more labour is required to ensure we can complete the issue effectively. To ensure that their appearance and vehicles are maintained and in very good order to ensure the company is seen in the best light. To attend training courses when required to do so ensuring that our Health and Safety legislation and “lone working policy” is adhered to and that licenses for specific plants are current and up to date. To attend and assist in any investigations relating to potential latent defects and to carry out when necessary effective repair. To attend team meetings when required. To keep vehicle clean, tidy and presentable at all times. Monday to Friday 8am – 5pm. Occasional Saturdays ( paid in addition to salary ) You will have To be successful as Customer Care Engineer/Field Service Technician, you will be an experienced facilities/maintenance professional with a healthy mix of the following: Recognised trades qualification to NVQ Level 3, or equivalent. Experience completing rerpair or maintenance tasks. Experience in customer service/warranty repairs in new build housing an advantage Full Clean UK Driving Licence. Have a positive ‘can do’ attitude. Ability to work on own or as part of a team. Great attention to detail. Proficient in the use of hand and power tools Comfortable using step ladders and access platforms. Good communication and customer service skills. You will get As a Customer Care Engineer you will enjoy a competitive salary of £45K-£48K Van Fantastic Package. Van provided. (not for personal use ), you provide your own tools, but will be provided woith a trades card to purchase materials etc as required – expensed. You can apply To Customer Care Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS