Principal Funeral Director – Guernsey
Salary: From £55,965 +
We’re recruiting a Principal Funeral Director to oversee the daily operations of a respected funeral home in Guernsey. You’ll manage colleagues, coordinate processes, and ensure the highest standards of care and service.
Main Areas of Responsibility
* To manage funeral operations to include recruitment and line management of funeral colleagues in addition to performing administrative duties, including payroll and scheduling.
* To make effective use of all business resources and systems to ensure funeral Key Performance Indicators and corporate business requirements are achieved.
* To provide direction to funeral colleagues, including (but not limited to the following):
o the application of the Society’s HR policies, including absence and disciplinary processes.
o Colleague development, including objective setting, quarterly reviews and development plans.
* To fulfil the role of Funeral Director, with responsibility for (but not limited to the following):
o To supervise, arrange and conduct funerals, ensuring funerals meet the requirements of the clients.
o The co‑ordination of the deceased being brought into care, completion of any preparation in a timely manner.
o Ensure the timely delivery of documentation to cemeteries and the crematorium in line with local practices, ensuring they are stored securely to ensure patient safety whilst complying with data protection requirements.
o To ensure effective liaison with all external agencies, authorities etc.
o Be conversant with product knowledge and to offer the full range of products and services available to the client, adopting a sensitive and flexible approach at all times.
o Be conversant with local customs and practices within the local community (all denominations and faiths).
o Assist where required in the preparation of coffins, the preparation and presentation of deceased for visits.
o Assist in the maintenance of clerical records relating to own activity and activities of the service.
o To maintain and be responsible for a high standard of personal appearance, speech and conduct on a funeral.
o To oversee the day‑to‑day maintenance and cleaning of vehicles, ensuring that vehicle policies are adhered to.
o To undertake training and development to improve own skills and knowledge.
o Ensure that cash handling procedures are followed (i.e. disbursement fees, donations, all client payments).
o Fulfil this Funeral Director role with an excellent understanding of a broad range of funeral regulatory requirements and procedures. Ensuring all duties within the funeral location are carried out in accordance with the business’ standard operating procedures and policies.
o Able to organise their own day‑to‑day activities funeral operations, ensuring all tasks of the team are completed and workload is prioritised.
o Support training and development of funeral colleagues, by coaching, mentoring and formal preceptorship.
o To support Senior Funeral Operations Manager to provide relevant reports and business updates as needed.
o To ensure Senior Funeral Operations Manager is appraised of operational and professional issues and to ensure corporate information is communicated to colleagues in a timely manner.
Benefits
* 10% staff discount across all food, non‑food, online grocery, fuel and pharmacy.
* Ad hoc staff double discount weekends throughout the year.
* Secondary card holder.
* Discretionary bonus.
* Pension Scheme.
* 24‑hr access to free health and wellbeing support.
* Generous holiday allowance.
* Relocation Package £5,000.
*Recommend your friends to The Locum Agency and in return we will pay you £150 per recommendation, once they have worked 150 hours.
Please apply now if you would like to be considered for this position.
#J-18808-Ljbffr