Role: Business Analyst Location: Loughborough (3 days a week in the office) Salary: £35,000 - £37,000 The role: You’ll act as a key link between operational priorities and digital capabilities, with a particular focus on home finance systems. Working alongside a variety of teams, you’ll gather insights, assess current practices, and suggest enhancements. You’ll create clear technical documentation, liaise with external partners to oversee solution delivery, and organise evaluation phases. Supporting users through transitions will also be part of your remit, helping them make the most of updated tools and features. The company: An historic household name in the Midlands with a friendly culture. The Benefits: Work–Life Balance – A hybrid model and adaptable scheduling help you manage your professional responsibilities alongside your personal life. Time Off – You’ll receive 25 days of annual leave in addition to public holidays. Wellbeing Support – From private medical access and mental health resources to an employer-backed sick pay scheme and wellbeing day. Financial Security – Our life cover provides 4x your annual earnings. Retirement Planning – Competitive pension scheme with a 7% employer contribution, which rises to 12% after five years of service. Requirements: Strong interpersonal skills with the ability to engage diverse teams. Experience delivering change in a technology-enabled setting. Familiarity with structured testing and validation practices. Background in a regulated industry, preferably financial or related sectors. Able to balance technical understanding with a user-focused approach. Responsibilities: Liaise with colleagues across departments to clarify change requirements. Evaluate operational workflows and highlight areas for optimisation. Produce clear, structured documentation to support project delivery. Support the deployment of digital tools and system enhancements. Organise quality assurance activities, including pre-launch evaluations. Maintain accurate records related to analysis, trials, and performance. Foster effective working relationships with key internal contributors. Deliver guidance and support to ensure smooth adoption of new tools. Remain up to date with relevant industry developments and guidance. Promote high standards of service through continuous review and refinement. Contribute to broader business initiatives as required. To apply for this position you must have the permanent right to work in the UK. Apply now for immediate consideration or email oliver@talentsolutionsnetwork.co.uk Even if you don’t have all of the skills and experience listed, we still encourage you to apply. Talent Solutions Network is an independent recruitment agency. TSN partners with start-ups, SMEs and international PLCs.