About the Role
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. They make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England, working closely with people to understand where, how and why public services sometimes fall short and fail to put people first, and then find ways to put it right.
Responsibilities
As the Head of Strategic Communications & Campaigns you will...
* Support the Assistant Director in delivering organisation-wide leadership for communications and campaigns.
* Lead the shift to a strategic, insight-driven campaigns approach across the communications team and wider organisation.
* Act as a senior authority on strategic communications, operating with credibility, autonomy and influence.
* Advise and influence the Ombudsman, Chief Executive and Executive Team on communications strategy and approach.
* Translate organisational vision and priorities into impactful, insight-led communications campaigns across multiple channels.
* Develop compelling, audience-focused narratives that resonate with diverse stakeholders.
* Establish approaches to story identification and development, working collaboratively across the organisation.
* Ensure all communications are inclusive, accessible and aligned with organisational values.
* Lead the delivery of campaigns against agreed objectives, ensuring consistency and quality.
* Define and track key performance indicators, ensuring clear alignment between communications activity and organisational goals.
* Lead robust evaluation of campaigns, measuring effectiveness and impact.
* Use insight and data to drive continuous improvement and inform strategic decision‑making.
* Provide inspirational leadership to multi‑disciplinary teams within a matrix environment, embedding new and effective ways of working.
* Build strong relationships internally to champion strategic communications and foster a campaigns mindset.
* Develop partnerships with key external stakeholders to maximise collaboration and impact.
* Exercise delegated authority effectively, ensuring decisions are informed, timely and aligned to organisational priorities.
Qualifications
* Significant experience leading strategic communications within the public sector, third sector, or a closely regulated environment.
* A proven history of designing, executing, and rigorously evaluating large-scale campaigns that delivered measurable, positive policy or positive societal outcomes.
* A deep understanding of stakeholders across the health sector and wider public service landscape.
* A natural ability to advise and align Executive Teams, CEOs, and senior political stakeholders behind a communication strategy.
* Comfortable diving into digital analytics, media data, and audience insights to pivot campaigns and prove engagement.
* Exceptional written and verbal communication skills, with a talent for translating complex subjects & insights into impactful, positive outcomes.
* An empowering leader who loves to coach, mentor, and build positive, psychologically safe team cultures during times of change.
Benefits
* Competitive salary: London: £59,756 – £66,251; Manchester: £56,374 – £62,501.
* Access to the Civil Service Pension Scheme.
* 30 days of annual leave, plus 2.5 statutory days & bank holidays.
* Hybrid working model with 40% office‑based work in London or Manchester.
* Flexible working arrangements to support work‑life balance.
* Access to an Employee Assistance Programme for additional support.
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