Import Operations Coordinator - Maldon - £30,000 per annum - Permanent Monday - Friday, 8:30 am - 5:00 pm Our client, a leading player in the logistics and freight forwarding sector, is seeking an experienced Import Operations Coordinator to join their dynamic team due to expansion. This is a fantastic opportunity for an individual with solid import operations experience who thrives in a fast paced, customer focused environment. Key Responsibilities: Manage import operations across FCL, LCL, and Groupage shipments. Develop and issue timely arrival notices to brokers and consignees. Collate and prepare documentation to assist customers with customs clearance, liaising with third-party clearance agents where required. Monitor and track container movements to ensure on time delivery and avoid unnecessary storage charges. Arrange deliveries, raise delivery orders, and manage shipment releases where customers arrange their own collection. Ensure compliance with financial procedures, including correct billing, expense allocation, and release protocols. Handle a dedicated trade lane from start to finish, including vessel tracking, unpack monitoring, billing, and accurate cost entry. Respond promptly and professionally to customer calls and emails within agreed service standards. Maintain accurate and timely communication with customers, overseas agents, and internal teams. Additional Duties: Provide cover for colleagues during absences. Support management with ad hoc tasks and projects. Proactively communicate any deviations in shipments to relevant stakeholders. Skills and Experience Required: Proven import operations experience (FCL, LCL, Groupage). Strong organisational and communication skills with confidence handling customers by telephone and email. Knowledge of CNS systems (preferred but not essential). Ability to manage end to end shipment processes with accuracy and attention to detail. Professional, proactive, and customer focused approach. Why Join This Team? This is an excellent opportunity to join a reputable, forward thinking logistics company where you will be given ownership of your own trade lane and the chance to make a real impact. If youre an import operations professional looking for your next challenge, we would love to hear from you. Hupsoo Ltd operates as an employment business and is an equal opportunities employer. We are a member of the Recruitment and Employment Confederation (REC) and fully committed to the principles of equality, diversity, and inclusion in all areas of recruitment. We adhere to the Equality Act 2010 and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All candidates are considered on the basis of their skills, experience, and suitability for the role.