Posted: 16 June
The role
Operations Manager (Back Office / Customer)W.Yorkshire - Flexible HybridAbout Our Client
Page Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team.Within the Professional Services Industry, this role will oversee a complex operations and will liaise with C-suite stakeholders
Job Description
Oversight for back office operational performance across a highly regulated functionDrive customer service performance to both customers and partners during any and every interactionManager and plan resource to deliver trading performance ensuring any potential issues are highlightedManage and drive performance consistency across the operationProvide front line HR support within your operation across performance management, behaviour, capability, grievance and disciplinaryProvide clear leadership and motivation to support the team in delivering key objectivesIncrease team capability through the implementation of new ways of working, systems, process and proceduresAnticipate operational risks and issuesMitigate issues & risk around Case Progression, Regulatory Compliance & Technical QualityWork across the operation and wider business to encourage continuous improvement activitiesManage the implementation of operational strategyOptimise case progression across the operationProvide the teams with clear training and development on a regular basisThe Successful Applicant
Experience in a similar role and /or environmentStrong people management - ideally through Team LeadersProcess and continuous improvement knowledgeRecord of delivering against objectivesBudget management experienceExtensive stakeholder management across C-suite levelWhat's on Offer
This is an amazing opportunity to join a leading organisation in the newly created role of Operations ManagerThe role offers a salary of £60,000 - £65,000 plus up to 15% BonusTrue champion of Hybrid working - you would be expected on site in Wakefield, W.Yorkshire 1 or 2 days per weekBenefits include - 25 days holiday plus bank with the ability to buy and sell 5 days. Ability to condense working week into 4 days once per month (leading to extra 12 days holiday per year), private medical insurance, life assurance, free on on site parking and many moreCandidates across the UK are encouraged to apply with great links via M1, M62 and rail networks
