About Us
It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
About the role
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
What you'll be doing
* Warmly greet customers and engage with them in a friendly and professional manner
* Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa
* Maintain thorough knowledge of DFS products, their features, benefits and cost
* Completing customer orders via an Apple iPad & completing finance applications
* Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer
* Maintaining customer contact over the phone and by email, and supporting with the administration tasks
* Represent DFS values and those of our brand partners in everything that you do
The role is for you if
* You have a natural flair for engaging with customers and thrive in a customer facing role
* You’re confident to proactively approach customers and discuss their needs
* You’re able to build positive relationships within the store
* You’re motivated by targets and KPI’s
* You’ve got a dedicated work ethic and want to be recognised and rewarded for it
* You want to work in a team environment where everyone is welcome and you can have fun
* You have great attention to detail — you’ll be ordering furniture that is handmade to your customer’s specifications
* You have willingness to learn and a positive and friendly attitude
* You enjoy being an administration wizz
Our Commitment to Inclusion
dfs are committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail.
We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn’t quite match the specification, we’d still really love to hear from you.
(All roles are subject to satisfactory DBS checks.)
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