Resident Engagement & Leasehold Advisor
Salary: £33k + Essential Car User Allowance
Location: Hybrid / Field-Based (1 to 2 days in the office per week)
Contract: Permanent
We are currently recruiting for a Resident Engagement & Leasehold Advisor on behalf of our client as a social housing provider with properties across the region.
The role will provide a link between residents, managing agents, and internal teams. If you're passionate about great customer service, confident working with leasehold issues, and motivated to improve standards across estates — this is the role for you.
You'll be the person residents trust, the one who ensures managing agents deliver what they promise, and the voice that drives continuous improvement across our managed estates.
What You'll Be Doing
* Acting as the primary point of contact for managing agents, ensuring they meet contractual, lease, and service standards.
* Reviewing budgets, invoices, and service charge costs to ensure transparency and value for money.
* Challenging underperformance and identifying opportunities for better service delivery.
* Providing clear, confident communication to residents, explaining services, costs, responsibilities, and outcomes.
* Attending resident forums, meetings, and AGMs to represent the organisation and support informed decision-making.
* Working closely with colleagues in Homeownership, Housing, Estate Services, Repairs, Finance, and Development to ensure joined‑up management.
* Maintaining accurate digital estate records to support compliance, transparency, and audit readiness.
* Championing resident experience by resolving concerns promptly and proactively.
What You'll Bring
* Strong knowledge of leasehold management: Including lease interpretation, service charge understanding, and an ability to navigate complex leaseholder issues.
* Confidence reviewing financial information: Budgets, invoices, cost breakdowns — and the ability to question and challenge when needed.
* Experience overseeing suppliers or third‑party partners: Such as managing agents, contractors, or service providers.
* A customer‑focused mindset: You'll be comfortable engaging with residents, handling complaints, and communicating clearly — even when the topics are technical.
* Excellent organisation: You can juggle multiple estates, deadlines, and stakeholders without losing sight of detail.
* Strong communication skills: Written, verbal, and interpersonal — especially when explaining service charges or compliance obligations.
A background in housing, block management, property services, or leasehold roles would be an advantage but is not essential.
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