Company Description
iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing, and carrier management. With its own in-house technology infrastructure, this underpins the iForce offering to customers.
At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive—a place where you're valued, challenged, and inspired!
Job Description
An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Customer Services Team in Coalville on a full-time, permanent basis.
Working hours: Monday - Friday, 09:00 - 17:00 / 08:00 - 16:00
As a Client Account Administrator, you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day-to-day tasks, whilst assisting the Account Executive in delivering innovation and exceptional service levels.
Key Duties of a Client Account Administrator:
* Management of client queries and logging issues with the site accordingly.
* Assist with creating and circulating reports for Returns and E.fulfilment in line with specified timeframes.
* Manage the client inbox and respond to emails professionally and promptly.
* Assist clients' Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfilment.
* Process corrections on orders, review and issue re-work instructions, manage corporate orders, correct order errors, handle escalations, track sample requests, and other administrative tasks as outlined in departmental SOPs.
* Support wholesale dispatches (printing orders, completing paperwork, and updating labelling guidance with client support).
* Provide annual leave cover for the Account Executive and administrative colleagues.
* Liaise with the client’s key contacts daily in an articulate and efficient manner.
Qualifications
* Previous administrative experience is preferred.
* Strong IT skills—competent in all Microsoft Office platforms.
* Experience in logistics/warehousing is desirable.
* Excellent written and verbal customer service skills.
* Confident communication with stakeholders at all levels.
* Positive attitude and enthusiasm.
Additional Information
We are committed to making iForce a great place to work. We pride ourselves on being an inclusive and diverse organization that promotes employee development and recognizes success.
Our learning and development programs are available to all employees, providing opportunities to shape your future within logistics and foster a thriving team culture.
Our benefits include:
* Annual Leave: Competitive holiday entitlement.
* Pension scheme: We contribute 5% (employee) and 3% (employer).
* Life Assurance: 2x your annual salary.
* Wellness: Confidential support via our Employee Assistance Programme, available 24/7.
* Eye Care Vouchers: Savings on eye tests and glasses.
* Reward & Recognition: Employee of the Month/Year, long service awards.
* Everyday discounts: Access to over 50 retailer discounts.
If you meet the requirements and are seeking your next career opportunity, please apply now and join our #WinningTeam!
#J-18808-Ljbffr