Job Title - Conference & Banqueting Manager Location - 4‑Star Hotel, Surrey Employment Type - Full‑time, permanent Salary - £30,000 per annum Job Summary LEO Recruits seeking an experienced Conference & Banqueting Manager in a 4-star hotel ,one of Surrey’s most dynamic and successful industries. Each member of the team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement. Key Responsibilities Oversee the full life‑cycle of events: from client enquiry / booking through planning, execution, breakdown & evaluation. Liaise with clients to understand their requirements, propose options, agree menus, room layouts, technical / AV needs etc. Work closely with Sales & Events to convert enquiries into confirmed bookings. Plan staffing rosters for the Banqueting & Events teams; ensure adequate resource for each event including front of house, kitchen support, stewards, AV etc. Coordinate with internal departments (Kitchen, Housekeeping, Maintenance, AV / Tech, Bar & F&B) to ensure all event needs are met. Ensure room setups are correct (furniture layout, decoration, table settings, technical equipment etc.), and standards of presentation are maintained. Manage budgets for each event, control costs (food, labour, décor, technical), monitor revenue and profitability of events. Ensure stock control for Banqueting / Events department (linens, china, glassware, cutlery, technical supplies). Ensure compliance with all health, safety, hygiene, licensing, fire and other statutory regulations. Oversee induction, training and performance management of Banqueting or Events staff. Monitor guest satisfaction; handle guest enquiries / feedback / complaints during events, ensuring swift resolution. Be hands‑on during busy events (overseeing execution, trouble‑shooting). Ensure accurate invoicing / billing of events; maintain accurate records (event orders / contracts / post‑mortems). Participate in departmental meetings; assist in forecasting and reporting of departmental performance (sales, costs, guest feedback etc.). Upsell where possible: additional services, upgrades, decorative / AV enhancements etc., to maximise revenue. Required Skills & Experience * Be able to demonstrate best practice to subordinates and lead by example * Train and coach team members on the job and have a good understanding of motivation and training techniques * Be immaculately presented with outstanding communication skills and have a keen eye for detail with great time management and planning skills * Be a natural leader who is highly organized and has a cool and calm persona when under pressure * Demonstrate ability to negotiate, persuade and deal with customer complaints * It is essential that you are a driver and live no further than a 30 mile radius from the hotel or live within walking distance of the hotel * At least two years’ experience of a similar role withing a four star hotel and to have a thorough knowledge of Conference and Banqueting operations Qualifications Hospitality qualification or working towards would be desirable Personal qualities High standard of grooming and presentation Attention to detail Polite, calm and welcoming character High standard of spoken and written English Benefits: Competitive salary Free Meals on Duty Provision of uniform Pension Scheme Employee Recognition Awards Free car Parking Recommend a friend scheme 28 days annual leave