Job Description
Role: ISM Technician
Location: London
Work Mode: Hybrid
Responsibility
· Hardware Inventory Management ensuring stock levels are constantly monitored.
· Hardware request and receipt through our internal ordering system.
· Actively monitoring the ticket queue and managing requests through to completion.
· Housekeeping on IT rooms.
· Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
· Supports hardware decommissioning events.
· Supports Business moves / changes – ensure involvement in early stages of planning.
· Managing escalations through to conclusion.
· Manage client expectations.
· Setup and installation of Temporary training rooms / Office wide events - Expo's.
· Comms room patching.
· Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
· Image/re-image computers, configure IP phones and mobile phones.
Supports work from home hardware requests.
· Ensure that policies...