Participant Engagement & Support Officer
Job description
Contract: Fixed Term 31/03/2026 - Grant Funded
Hours: 37
Location of post: Cwmafan Library, Depot Road, Port Talbot
About the role:
Make a difference in your community
We are seeking an enthusiastic and community minded Participant Engagement & Support officer to join our Communities for Work Plus team. In this varied and rewarding role, you'll work alongside a dedicated team to support individuals from all backgrounds to help develop skills, access training and connect with new opportunities, and take meaningful steps towards secure, long term employment. You'll also build strong links with businesses and community organisations, organise engagement activities, and support projects that tackle poverty and promote inclusion - empowering people to take confident steps towards lasting employment.
What you'll do
1. Organise and deliver engagement activities that bring communities together and support employability.
2. Work directly with local people to ensure their voices are heard and their skills are developed.
3. Build relationships with local businesses to promote job opportunities for participants.
4. Produce clear monitoring and progress reports to show the impact of your work.
5. Champion equality, diversity, wellbeing, and sustainability in everything you do.
What we're looking for
6. Strong communication and organisational skills.
7. Experience working with communities, voluntary groups, or employment programmes.
8. Confidence in building partnerships with a variety of stakeholders.
9. Commitment to making a positive difference in people's lives.
10. Ability to manage projects and keep accurate records.
About you:
Ideally you will have:
11. 4 GCSE's grades C or above, or a qualification of a comparable level (eg. Intermediate GNVQ Level 2, BTEC First Certificate, NVQ Level 2).
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
About us:
We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.
12. Hybrid working (in some roles) and flexible working schemes to improve your work life balance
13. Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
14. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (not forgetting the additional 8 bank holidays too)
15. Access discounted gym membership with Celtic Leisure
16. Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
17. Purchase a new car through Tusker salary sacrifice scheme
18. Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion,