Job Title: Integrated Care Systems Manager
Function: Customer Engagement
Location: Field Based - Dorset and Somerset
Contract type: Permanent
Salary: £40,767 with potential to rise to £47,962 over 3 years
Closing Date: Wednesday 24 June 2026
The Integrated Care Systems Manager plays a central role in supporting NHS Supply Chain’s mission by managing relationships across a high number of NHS trusts within the Dorset and Somerset region.
This role exists to build strong, senior level partnerships, develop ICS work plans, and coordinate internal expertise to deliver value that extends beyond savings. Acting as the first‑line relationship owner, the postholder balances strategic long‑term projects with day‑to‑day account management, administrative coordination, and proactive problem‑solving.
Regular travel is essential, including visiting trusts, ICS stakeholders, and NHS Supply Chain sites for meetings, ensuring a visible and responsive presence across the region. Through effective collaboration, influence, and customer‑focused delivery, the role helps the NHS achieve better outcomes and frees frontline staff to focus on patient care.
Every day you will…
* Develop and implement ICS level plans to deliver value beyond savings across an ICS, utilising a consultative approach.
* Develop strong senior relationships, co‑ordinating and structuring internal resources to support customer activities.
* Influence a complex business internally to support the goals of the customer which the Regional ICS lead will co‑ordinate.
* Hold accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
* Work collaboratively with colleagues responsible for other activities (such as clinical support and systems training etc), and co‑ordinate those activities into a single customer plan.
* Identify, manage and accelerate delivery of growth and savings opportunities for assigned territory.
* Own first line customer relationships.
* Work collaboratively with customers and colleagues to achieve joint goals.
* Drive value for customers.
* Hold accountability for revenue and savings KPIs within assigned region.
What can we offer you?
* Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
* We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
* 27 days holiday plus bank holidays
* We are dedicated to your development, through in‑house training, support, and access to external qualifications to maximise your potential.
* A focus on your well‑being offering 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme
* Generous pension scheme (with us contributing 12% when you contribute 6%)
* Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
* 2 days of paid volunteering leave allowing you to give back to your community.
* Access to many discounts from the Blue Light Card to NHS Discounts.
What skills will help you thrive in this role?
* The ability to influence senior stakeholders, both internal and external.
* Effectively engaging at a broader and deeper level across our customer base, whilst influencing a complex business internally.
* Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of our customers.
* Advanced level of consultative selling.
* Building effective relationships and engaging with a wide network.
* Leveraging a wide network to provide insight and influence outcomes.
* Utilising a customer focused approach.
* Clear and effective communications skills.
* Managing complexity.
* Ensuring accountability.
* Due to the travel requirements of the role, candidates must possess a full, valid driving licence.
NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
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