Job Description
Time Appointments are thrilled to be working on behalf of a business who are looking for an Ecommerce Logistics Coordinator to join their team in Colchester. This is a fantastic opportunity for someone who has strong organizational, communication, and problem-solving skills, along with experience in logistics.
This role supports running of the online store, helping process customer orders, prepare deliveries and assist with customer enquiries.
Key Responsibilities:
* Picking, packing and dispatching online orders.
* Supporting customers with order queries.
* Assisting with uploading and updating products on the website.
* Helping keep product information accurate online.
* Prepare orders for courier collection and ensure correct shipping documentation is included.
* Respond to customer enquiries.
* Help resolve customer issues in a professional and timely manner.
* Ensure a positive customer experience for all purchases.
* Support the Ecommerce Lead with uploading new products to the website.
* Assist with updating product descriptions, images and pricing.
* Help maintain accurate product information across the web shop.
* Work with teams to ensure products are available for online sales.
* Support seasonal promotions and sales campaigns by preparing stock and orders.
Previous Skills & Experience:
* Good organisational skills and attention to detail.
* Comfortable using computers and basic online systems.
* Ability to work in a fast-paced environment with multiple orders.
* Good communication skills and a helpful attitude with customers.
* Reliable and able to work independently as well as part of a team.
Benefits:
* Health shield Cash Back Plan.
* Employee Assistance Program.
* Long Service Awards.
* Financial Wellbeing meetings.
* Company Pension Scheme.
* Onsite parking.