Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, were all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, its our people who make the difference.
As one of the UKs leading charitable leisure trusts, were proud of our mission: Improving Lives Through Leisure. Were here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. Were all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If youre passionate about helping others and love creating great experiences, youll feel right at home with us.
You dont need to be an expert to get started—well give you all the training and support you need. With over 130 centres across England and Wales, theres loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time
Were proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
About The Role
We are looking for an enthusiastic, approachable, and customer-focused Catering Assistant to join our front-of-house team. In this role, youll be the first point of contact for our customers - providing a warm welcome, delivering excellent service in our café. If you enjoy working with people and thrive in a fast-paced environment, wed love to hear from you.
Key Responsibilities
* Prepare and serve hot and cold drinks, including barista-style coffee
* Offer a range of light snacks and pre-packaged food items
* Always ensure compliance with food hygiene and health & safety standards
* Replenish café stock and vending machines as required
* Keep café customer friendly and storage and prep spaces clean and well-organised
* Catering for Events, Hospitality, Parties
* Operate the Till
* Some involvement with ordering stock, stock replenishment, stock counting
Teamwork & Operational Support
* Work as part of a collaborative, multi-skilled team
* Support the delivery of events and activities within the centre
* Follow Freedom Leisures policies on safeguarding, health & safety, and customer care
* Participate in relevant training and ongoing professional development
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: Casual - As and When - Monday - Sunday (rota basis)
Requirements
* Passionate about delivering outstanding customer service
* Comfortable using till systems and handling cash/card payments
* Barista experience is desirable, but training can be provided
* Able to multitask and remain calm in a busy environment
* A proactive, flexible and reliable team player
Desirable Skills & Experience
* Previous experience in a customer-facing role in leisure, fitness, or community service settings
* Hospitality or Retail experience delivering customer excellence
* Barista experience
* Experience in a Café, Restaurant, Bar
Benefits
* My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
* Discounted Staff membership (including family members)
* Incremental holidays
* Employee Assistance Programme - 24/7 confidential, independent and professional counselling
* Company pension
* Various insurance and saving schemes
* Financial advice
* Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
* All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 7th October 2025
Salary: Up to £12.21 per hour
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment
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