Job overview
An exciting opportunity has arisen in the Gynaecology department at Withybush General Hospital for a waiting list coordinator in the Gynaecology Care Suite.
The role is primarily responsible for the administration of the waiting lists for patients requiring appointments and gynaecology procedures.
The Gynaecology care suite undertake outpatient appointments and procedures in house, such as hysteroscopy and polypectomy.
Main duties of the job
Working in a busy office you will be responsible for the administration and organisation of gynaecological outpatient waiting lists. As first point of contact within the office you will have strong telephone communication and interpersonal skills. With a friendly and resourceful nature, you will be able to prioritise your workload. Sometimes dealing with sensitive and delicate issues.
Supporting the gynaecology care suite staff to achieve excellent teamwork.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 03/07/2025
Person specification
Qualifications and Knowledge
Essential criteria
* OCR 3 or equivalent demonstrable experience
* NVQ 2 Administration or equivalent demonstrable experience
Desirable criteria
* ECDL
Experience
Essential criteria
* Experience of working in a busy office
* Extensive experience of liaising and communicating with the general public
* Experience of effectively coordinating and prioritising a number of competing demands
* Familiar and competent with Microsoft IT packages and of using IT systems.
* Experience of using initiative to resolve routine problems
Desirable criteria
* Experience of using Myrddin. Worked in an NHS environment.
Language Skills
Desirable criteria
* Welsh Speaker (Level 1) Full details around the expectations associated with level 1 may be found at the bottom of this page
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