We are seeking an experiencedTechnical Manager to lead our technical support team and Salesforce development team. The ideal candidate will be aSalesforce Certified Architect with expertise inSalesforce CRM, Field Service, and Revenue Cloud (RCA) or Configure, Price, Quote (CPQ). This role requires a strategic thinker with strong leadership skills who can drive technical excellence while aligning Salesforce solutions with business objectives. Key Responsibilities: Team Leadership & Management: Lead and mentor a team of Salesforce developers and technical support engineers, ensuring high performance and continuous professional growth. Salesforce Architecture & Strategy: Design, implement, and maintain scalable Salesforce solutions while ensuring best practices, security, and compliance. Technical Support Oversight: Manage and optimize the Salesforce technical support team to resolve issues efficiently and improve system reliability. Project Execution & Delivery: Oversee the development lifecycle, from requirements gathering and design to testing and deployment. Stakeholder Collaboration: Work closely with business leaders, product owners, and cross-functional teams to ensure Salesforce solutions align with business needs. Continuous Improvement: Stay up to date with Salesforce advancements and drive innovation within the organization by recommending and implementing new features and enhancements. Governance & Compliance: Establish governance processes to ensure system stability, data integrity, and adherence to Salesforce best practices. Integration & Customization: Guide the development and integration of Salesforce with other enterprise systems, ensuring seamless workflows and data consistency. Essential Qualifications, Training and Experience: Salesforce Certified Architect (Application, Technical, or System Architect) required. Proven experience in managing Salesforce technical teams, including developers and support staff. Strong expertise in Salesforce CRM, Field Service, and RCA or CPQ. In-depth knowledge of Salesforce development (Apex, Visualforce, Lightning Web Components) and integration (APIs, MuleSoft, etc.). Experience with Agile methodologies and DevOps practices. Excellent communication, problem-solving, and project management skills. Ability to translate business requirements into technical solutions and drive execution. Desirable Qualifications, Training and Experience Experience with DevOps tools and Jira Familiarity with AI and automation tools within Salesforce. Prior experience in a customer service or field service environment. Competencies: Structured Customer Focus Results Oriented Decision Making Problem Solving Personal Attributes required: Strong communication skills Understands the need for and consistently practices effective teamwork with others. Ability to interact with IT & business personnel on all levels Ability to maintain a detail oriented approach while multitasking in a fast paced environment. Ability to work under and deliver to continual deadline constraints Ability to work on own initiative and assume responsibility where appropriate Keen attention to detail About Kingspan Light, Air + Water Kingspan Light, Air + Water is a division of Kingspan Group operating in 20 countries across the globe. We design manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air and sustainable water. Our purpose is to make a difference in everything we do, while improving the comfort safety and wellbeing of our buildings occupants whilst protecting our worlds natural resources. Why Kingspan? Career Growth:Access to career development programs and internal job opportunities for personal and professional advancement. Location:Portadown 3 days a week in the office and 2 days from home. Hours:Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm Training & Development: Ongoing training to enhance your skills and qualifications in your role. Team Culture: Be part of a collaborative, supportive, and inclusive team environment. Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services. Financial Security: Attractive pension plans and life assurance up to four times your salary. Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more. Apply today to become part of a growing company committed to excellence. Kingspan is an Equal Opportunities Employer We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job. Benefits: Paid Holidays Laptop Parking Pension Fund Performance Bonus Group Life Assurance