Heart of England Co-operative Society - Funeral Division
Heart of England Co-op Funerals is a small, independent, regional business operating through 14 funeral homes across Coventry, Warwickshire, South Leicestershire and Northamptonshire. We are committed to delivering the highest standards of professionalism, dignity and compassionate care to every family we serve.
We are seeking a dedicated and community-focused Community Funeral Director to be based at our Nuneaton branch with flexibility to support other branches as required.
A Role at the Heart of the Community
This role is ideally suited to someone who is well-connected within the local community and has experience arranging and delivering funerals in accordance with a range of cultural and religious traditions, including (but not limited to) Hindu, Sikh, Jewish and other faith communities represented within the local area. An understanding of religious customs, ceremonial requirements, and cultural sensitivities is essential.
The successful candidate will act as a trusted professional within the community, supporting families with empathy, respect and expertise at one of the most significant times in their lives.
About the Role
As a Community Funeral Director, you will take responsibility for overseeing funerals from the point of arrangement through to the day of service, ensuring operational excellence and outstanding client care throughout. You will work both independently and as part of a team, sometimes under pressure, maintaining exceptional attention to detail and professionalism at all times.
Hours: 20 or 39 hours per week.
Participation in the Saturday rota and flexibility to cover evenings, weekends and bank holidays as required.
Key Responsibilities: Acting as an ambassador for the Funeral Division and the Society at all times
Conducting funeral arrangements and overseeing service delivery
Managing and leading funeral services on the day with professionalism and dignity
Ensuring dignified and respectful care of the deceased
Liaising with clergy, celebrants, crematoria, cemeteries and third-party providers
Supporting Chapel of Rest visitations
Offering the full range of funeral products and services, including pre-paid funeral plans
Participating in community engagement activity to promote the Society
Ensuring all documentation and processes comply with Society policies, Health & Safety standards, NAFD guidance and regulatory requirements
Supporting branch performance in funeral volumes and service excellence
Core Skills & Experience: Previous experience as a Funeral Director or Senior Funeral Arranger (preferred)
Established professional networks and community engagement experience within the local area are highly desirable.
Strong knowledge of multi-faith funeral customs and local community practices
Demonstrable commitment to exceptional client service
Excellent communication and interpersonal skills
Professional appearance and calm, empathetic manner
Strong organisational skills and attention to detail
Ability to undertake the physical requirements of the role, with reasonable adjustments considered where appropriate
IT literate with good numeracy skills
Ability to work flexibly and respond to operational demands
Pre-Employment Checks
Appointment will be subject to satisfactory pre-employment checks, including a Basic DBS (Disclosure and Barring Service) check and references.
What We Offer
We offer a comprehensive benefits package including: 10% Colleague Discount in our food stores and coffee shops
Double discount on 4-weekly pay weekends in our food stores
Colleague discount on at-need funerals and pre-paid funeral plans
Pension scheme 3.3% employer contribution
30 days holiday (incl bank holidays) rising with length of service
FAB furniture discount of 15%
Enhanced maternity pay
Enhanced redundancy pay
Discounts and savings platform - My Staff Shop
Wagestream
EAP with GP Access - referrals, prescription service, GP consultations, phone and in-person counselling
Refer A Friend Scheme
Long Service Award
Support for eye care
Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid
Life Insurance 2 x salary
Health Assured Bereavement Support
Health Assured Wellbeing Services, including My Healthy Advantage mobile app
ZGP24 Service providing video and phone consultations, open referrals and prescription service
Crisis 24 - Worldwide security and health information service
Terminal illness support
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