Location: Cirencester Office – Usay House, South Cerney, Cirencester, GL7 5XZ
Salary: £26,228
Job Type: Full‑time, Permanent (Monday to Friday 9am – 5:30pm)
Why Join Usay Compare?
Do you have a keen eye for detail and a natural ability to assess the quality of conversations? Are you passionate about ensuring clients receive the best possible advice and support? Are you looking for real career progression with a company that invests in your development? We are the UK’s leading comparison service for Health and Protection Insurance. We simplify the process of finding the best policies, offering expert advice and unbeatable service. With offices across the UK and a vibrant, supportive culture, we’re growing fast—and we want you to grow with us.
What We Offer
* Guaranteed basic salary of £26,228
* 26 days holiday plus bank holidays, increasing to 28 days after 2 years’ service
* Option to buy up to 5 extra days of annual leave
* Income Protection & Life Assurance
* Subsidised Private Health Insurance
* Employer Pension Contributions
* Enhanced Maternity & Paternity Leave
* Annual Flu Vaccine, Aviva Wellbeing App & Digital GP access
* Corporate Perks: Discounted gym memberships, cinema tickets, shopping, eyecare vouchers, cycle to work scheme, financial wellbeing sessions and more
* A supportive, friendly, and fun working culture where your success is celebrated
* Comprehensive in‑house training and continuous development
About the Role: Call Listening Administrator
In this role, you’ll play a vital part in maintaining high standards by:
* Listening to and reviewing client interactions to ensure advice is accurate, appropriate and aligned with client needs.
* Identifying opportunities for improvement in product recommendations and advisor performance.
* Monitoring compliance with Financial Conduct Authority (FCA) regulations to ensure all advice and documentation meet required standards.
What We’re Looking For
* Strong eye for detail
* Professionalism, integrity, credibility and commitment
* Excellent written and verbal communication
* Ability to develop positive relationships with colleagues
* Strong listening and analytical skills
* Sound judgment and reasoning skills
* Ability to work on own initiative
About Usay Compare
With our head office in the beautiful Cotswolds and regional offices in London, Bristol, Bournemouth, Cardiff, Cheltenham, Southampton and Taunton, we’re proud to be the UK’s fastest‑growing Private Medical Insurance intermediary. We’re passionate about making private healthcare accessible, affordable and easy to understand.
Equal Opportunities Statement
Usay Compare, part of Everywhen, is an equal‑opportunities employer. We have a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive and empowers our people to bring their whole selves to work and reach their full potential.
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