JDA WFM Support Consultant
Reading, UK (3 days on site)
6-Month Contract | Day Rate: £500 per day (Inside IR35)
Our client, a top global organization, is looking for an experienced JDA WFM Support Consultant. This role focuses on BAU support, configuration, troubleshooting, and integration within a Workforce Management and logistics environment. You'll play a key role in ensuring stability, resolving critical incidents, and supporting ongoing enhancements across a complex enterprise landscape.
Key Responsibilities
Provide functional support across BAU activities, including configuration and troubleshooting
Monitor batch processes and ensure system stability
Support warehouse setup, inbound and outbound processes
Manage integrations between WFM and T&A systems
Support inbound/outbound integration data flows within WFM architecture
Adhere to support processes and SLAs, resolving critical issues within tight timelines
Collaborate with logistics and operations stakeholders
Provide support across WFM, TMS, and broader logistics processes
Essential Experience
6–12 years' experience with JDA WFM (support & enhancements)
Strong expertise in Workforce Management within 3PL / logistics environments
Proven experience integrating JDA WFM with host and destination systems using JDA Integrator / Connect
Strong understanding of inbound/outbound warehouse operations
Experience handling high-priority incidents in structured SLA-driven environments
Good understanding of WFM architecture and integration data points
Desirable
Knowledge of TMS and logistics processes
Strong analytical and technical design skills
Experience in customer-facing support projects
Excellent written and verbal communication skills
If this si relevant to your experience, please apply with your CV and we'll be in touch.