Marketing Communications Administrator - Member Communities & Magazine
Working hours: 34.5 hrs per week (Flexible hybrid workplace)
Contract: Permanent, full time
As the first point of contact for our volunteers, you will play a key role in providing support via phone and email, managing incoming queries through shared inboxes, and ensuring all volunteer-led events are accurately uploaded to the Boundless website within set timeframes. You’ll work closely with the Health & Safety team to identify and escalate any potential risks, helping to maintain a safe environment for all activities.
The role also involves logging engagement data from events and social media, keeping content up to date across the Boundless website and Volunteer Hub using our CMS system, and offering technical support to volunteers accessing digital tools such as email and online platforms.
In addition, you’ll support the wider department with various administrative tasks to help the team run smoothly and achieve company objectives.
Key focuses on the role:
* Acting as the principle point of contact for volunteer members via phone and email, including monitoring and processing requests into the general Member Communities and groups inboxes.
* Ownership and coordination of the Single Event Notification Process, uploading all events on the website within two weeks of receiving the notification and ensuring the information displayed is accurate and consistent.
* Regular liaison with the Health & Safety team to address any emerging risks identified through the Event Notification Process and escalating concerns to the Member Communities Manager as appropriate.
* Logging all forms of Member Communities’ engagement across event attendance and social media engagement to aid the data collection for company objectives.
* Processing invoices and tracking the budget spent across Member Communities to keep accurate financial reports and adherence to the allocated budgets.
About you:
Required:
* Marketing Degree or equivalent
* Strong level of written language skills and experience of proof reading
* High level of customer service experience
* Competent in using Microsoft Office including Word, Excel and Outlook
* Able to attend our Brighton office 1-2 days a week and attend meetings across the UK which may involve overnight stays.
* Experience working with volunteers and volunteering
* Working face to face with member demographic
* Experience with Microsoft Dynamics or equivalent CRM
* Experience with CMS systems
* Knowledge of using Monday.com/Typeform
* Have a UK driving licence
About Boundless:
Boundless by CSMA exists to help people in the public sector and civil service enjoy a richer, fuller life after work. Membership to our club offers a variety of savings and exclusive benefits that focus on bringing people together and enabling them to make the most of their free time. Over 100 years old CSMA started out as a club for Civil Servants with a passion for motoring and adventure and has grown into a thriving club of 165,000 members making the most of their free time and saving money along the way.
What we offer in return
Brighton is a great place to work, and our office is located in the very heart of this vibrant city, just a two-minute walk from the main station. We have some brilliant and talented people working with us and joining Boundless is an opportunity to become part of a growing and ambitious team that takes pride in putting its people and members first. We care about our culture and work hard to create an attractive and rewarding place for our people to work in.
We also provide a generous employee benefits package, including:
* Employer pension contribution up to 10 per cent
* Boundless Plus membership
* Access to Vitality Health and Wellbeing benefits
* Employee Assistance Programme
* Training and development opportunities
* Bike2work and Home Tech schemes
* Access to Lifetime financial wellbeing platform
* Meet & Eat once a month
* Plenty of socials (beach cleans, summer and Christmas parties and more)
Boundless is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
To apply for the above position please contact Boundless below including a copy of your C.V. and covering letter detailing why you would be suitable for the role.
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