Reception Duties: Greet patients and visitors in a professional, courteous, and efficient manner Manage incoming telephone calls, including booking appointments, taking messages, and signposting patients appropriately using the practices triage system Support patients to book appointments through eConsult Book, amend, and cancel appointments using clinical systems (e.g., EMIS) Register new patients and process changes to patient records Administrative Tasks: Process repeat prescription requests accurately and in a timely manner Handle incoming and outgoing mail and email correspondence File and scan clinical documents into patient records Support the wider admin team with tasks such as referrals, recalls, and data entry Maintain the confidentiality of patient information at all times Teamwork & Communication: Liaise with clinical staff and external services as needed Communicate effectively with patients from a wide range of backgrounds, sometimes in distressing or sensitive situations Attend team meetings and contribute to practice improvements Participate in ongoing training and development