Overview
Technical Support Engineer (1st & 2nd Line) – Full-time, Permanent
Location: Clydebank Hybrid (3x in office weekly)
Salary: Up to £27,000 p.a starting salary
Technology Recruitment - Software, Cloud, AI, ML - Eden Scott
Base pay range and related details are provided for context by the recruiter.
The Organisation
This fantastic opportunity is with a long-established global provider of specialist marine and offshore services. Operating across multiple continents, they manage a diverse fleet and support clients with technical expertise, crew management, and a full range of marine support functions. Dedicated to safety, quality, and innovation, creating an environment where people can develop and build long-term careers in the maritime sector.
In short, they make life & trade at sea possible.
Market leading benefits package including an excellent offering of pension, holidays, private medical, gym, & high general employee satisfaction.
The Job
This position will be providing 1st & 2nd line support to a range of mission critical services within the wider business. This support analyst / engineer will be responsible for handling a wide range of Service Desk incidents & requests.
This role will see you:
* Responding to tickets logged via email & Service Desk portal. Mixture of access / apps / hardware tickets.
* Reduce calls/ tickets by sharing knowledge base articles with users
* Maintain high quality ticket notes & quality on ITSM tool.
* Identify CSIP items to improve service desk functions.
The Technical Skillset
* Experience across MS tech – Windows 10/11, Windows server, AD admin, Exchange, Azure
* MDM admin - Intune. SCCM a bonus.
* Office 365 admin
* VPN / remote access support
* Hardware support - mobile, desktop, & printer
* Familiarity with any ITSM tools like Fresh Service
How to apply
Please apply with CV to be considered. More details will be provided during first conversation.
Our client is an equal opportunities employer & values the unique perspective a diverse workforce brings to what they do.
Additional details
Employment type: Full-time
Seniority level: Associate
Job function: Information Technology
Industries: Maritime Transportation and Engineering Services
Location: Glasgow area postings are not part of the current role; this listing reflects Clydebank, Scotland, United Kingdom.
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