Job Details:
Salary Range: GBP 29,540 : GBP 33,699 per annum
Work Location: HIWFRS HQ, Eastleigh
Hours per week: 37 : shift based rota covering the hours between 08:00:20:30
Contract Type: Permanent
Closing Date: 6 April 2026
Interview Date: w/c 20 April 2026
The Role:
Hampshire and Isle of Wight Fire and Rescue Service is looking for an ICT Support Analyst to join our ICT Service Desk Team. You'll provide an effective, customer:focused support service to users across the organisation, helping to resolve issues quickly and keep critical systems running.
You will need strong communication and customer service skills, as well as excellent attention to detail to be able to accurately update records and systems. You will be an effective and willing team player who contributes to the team, department and service objectives. You will also be able to demonstrate that you can work on under your own initiative, effectively triage issues, problem solve, deliver excellent customer service, prioritise incidents and requests.
As an ICT Support Analyst, your work will include:
:Provide support for ICT hardware, software and systems, resolving issues promptly by using first line fixes and escalating where appropriate.
:Log, update and actively monitor incidents/requests to ensure progress is tracked and service levels (SLAs) are met.
:Maintain accurate records in digital systems, including asset management data, and manage user accounts, permissions and access rights.
:Carry out routine checks on software, systems, applications and equipment; diagnose issues using structured testing/triage and recommend improvements.
:Help maintain the security and integrity of ICT systems, applying good practice and confidentiality and supporting compliance with data protection requirements.
:Maintain up:to:date knowledge of corporate and bespoke systems; undertake independent learning and identify training needs.
Additional Information:
ICT Support Analyst Job Description and Person Specification
HIWFRS Values:
:Reaching Further : Inspiring and challenging ourselves and others.
:Showing Respect : Fairness, honesty and integrity in everything we say and do.
:Supporting Others : Listening and acting with compassion and empathy.
:Everyone Playing Their Part : Recognising the contribution we all make.
Vetting Requirements:
This role is subject to Standard DBS Check.
Contact Details for an Informal Discussion:
Abbi Pearce, T1 Support Manager on and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer : committed to ensuring that our recruitment and selection process is inclusive and accessible.