Job Description Join us as a key member of our Contract Voice team, where you’ll help bring our customer value management (CVM) strategies to life. Working closely with the Senior CVM Campaign Manager, you’ll play a hands-on role in shaping and delivering impactful customer programmes. Strategic execution : Support the Senior CVM Campaign Manager in shaping and delivering Contract Voice initiatives, from planning through to execution. Cross-team collaboration : Coordinate with Marketing, Online, Retail, and Contact Centre teams to ensure smooth delivery of CVM programmes. Technical ownership : Manage complex elements of customer communications, including personalisation, automation, and offer integration. Agile contribution : Play a key role in the Contract Voice CVM squad, actively participating in sprints and planning sessions. Commercial insight : Conduct campaign analysis to identify opportunities, assess funding needs, and drive continuous improvement.